Empathetic communications + Contact Center

Create communication campaigns, ACD queues and analyze their emotional impact using all types of digital media:

Web, chatbots, social networks, email marketing, click/video to call and PSTN integration

ROBUST

Robust web-based communication software that allows users to have emphatic conversations and increase their emotional intelligence

Uses all the power of digital marketing, artificial intelligence and integration

STATISTICS

Provide online statistics of caller emotions, interaction time of each participant in a talk session

70% of purchasing decisions made by consumers occur at the point of sale. Given the complexity of this context, new disciplines appear, trying to address these issues with lateral thinking approaches. Design Thinking: that is why Mandala was born. To allow users to communicate instantly with each other with powerful tools and state of the art technology.

Complete ACD solution, TTS IVR, online recording, agent, supervisor features